Refund policy

Refund & Rescheduling Policy

All workshop bookings made with Sands Art Gallere are non-refundable once payment has been made and the booking is confirmed.

Customers may request to reschedule their workshop booking one time only, subject to availability and approval by Sands Art Gallere. The rescheduled session must be completed within 180 days from the original booking date. Once a booking has been rescheduled, no further rescheduling will be allowed.

Refunds for workshops will only be provided if the workshop or booking is cancelled by Sands Art Gallere. In such cases, customers may choose either a full refund or to reschedule to another available date.

No refunds will be given for change of mind, no-shows, late arrivals, personal reasons, or failure to attend the booked session.

For physical products, all purchases are non-refundable and non-returnable, except in the case of a defective or damaged product.

If you receive a defective or damaged product, please contact Sands Art Gallere and provide clear photos or videos of the defect. Once the return is approved, the buyer must return the item to us for inspection.

For approved defective or damaged product returns within Malaysia, the return shipping cost will be borne by Sands Art Gallere. This return shipping arrangement is available for Malaysia addresses only.

A refund or replacement will only be processed after the returned item has been received and the defect has been verified by Sands Art Gallere.

Items that are damaged due to misuse, improper handling, normal wear and tear, or damage occurring after delivery are not eligible for a refund or replacement.

By completing your workshop booking or product purchase, you acknowledge and agree to this Refund & Rescheduling Policy.